>>> GitLab Duo Agent Platform

Your engineers could be working with AI agents today.

GitLab Professional Services Select Partner

GitLab Duo Agent Platform is available to Premium and Ultimate customers. OTTRA configures your instance, enables your teams, and builds the adoption programme that makes it stick.

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GitLab Duo Agent Platform is available to Premium and Ultimate customers. Most aren't using it.

Instance not on GitLab 18.8 or later — Agent Platform isn't available
AI gateway not configured — features are technically on but don't work
Engineers shown a demo, not shown how it fits their actual workflow
No one owns adoption — the announcement went out, nothing changed
Credits available, agents unused, seven hours a week still lost to manual handoffs

That's the gap OTTRA closes.

A familiar situation

The agents are waiting. Nobody's using them.

GitLab Duo Agent Platform became generally available in January 2026. For organisations on Premium or Ultimate, that means AI agents across the full software development lifecycle are already included in their credits — planning, coding, security, CI/CD, and more.

And yet for most organisations, adoption is near zero.

The reasons are consistent. The instance isn't on a version that supports Agent Platform. The AI gateway isn't configured correctly. Engineers have been told the feature exists but haven't been shown what it does in their day-to-day workflow. Nobody has taken ownership of driving adoption. The credits are there. The agents are waiting. And the seven hours a week lost to manual handoffs, context switching, and review backlogs continues uninterrupted.

The organisations getting the most from GitLab Duo Agent Platform aren't the ones with the most advanced engineers — they're the ones that treated enablement as a deliberate programme, not an announcement.

The pattern

Paid for Credits included in Premium & Ultimate

AI agents across the full development lifecycle are already in the licence. Configuration and enablement are what's missing.

7 hours Lost per person per week to manual handoffs

AI speeds up coding. Fragmented tools and manual handoffs still cost teams an average of seven hours per person per week.

Instance readiness confirmed

Version, configuration, and AI gateway reviewed before enablement begins. If you're not on 18.8 or later, we identify the upgrade path first.

Full Agent Platform configuration

Agentic chat, foundational agents, flows, and access controls — set up correctly for your environment before your engineers touch it.

Engineers enabled on their actual workflow

Hands-on enablement focused on the agents and flows relevant to how your teams plan, build, review, and ship — not a generic product walkthrough.

Adoption that sticks

OTTRA stays involved until usage is embedded, not just switched on. Duo Agent Platform becomes part of how the team works.

Assess

We review your GitLab instance — version, AI gateway configuration, which Agent Platform features are enabled, and what's currently blocking adoption. If your instance isn't on 18.8 or later, we identify what the upgrade path looks like before enablement begins.

Configure

AI gateway setup, Agent Platform feature flags, agentic chat, foundational agents, flows, and group-level access controls — all configured correctly for your environment before your engineers touch it.

Enable

Hands-on training delivered to your engineering teams. Not a generic product walkthrough — practical sessions built around the agents and flows relevant to how your teams plan, build, review, and ship.

Embed

Adoption tracked, questions answered, and OTTRA available for follow-up. The measure of success isn't the training session — it's engineers using Duo Agent Platform as a standard part of their workflow.

Already on Premium or Ultimate?

If you're on GitLab 18.8 or later, Duo Agent Platform credits are already included. A conversation with OTTRA takes thirty minutes and tells you exactly what's needed to start using them.

Get in touch →