Customer Success Manager Service(CSM)

The OTTRA Customer Success Service offers low-cost, ongoing access to GitLab certified engineers for guidance, best practices, and regular support, enhancing productivity and reducing operational risks.

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Customer Success Manager Service Summary

Teams struggle to stay updated with numerous technologies, including GitLab.
GitLab's customer success thresholds are higher, making guidance difficult to access.
Small guidance needs are costly and time-consuming without dedicated support.

Access to GitLab certified engineers for guidance and best practices.
Regular check-ins and a dedicated point of contact to support your team.
Reduced missteps and lower costs compared to short-term engineering services.

Challenges

Outcomes

Cost

£500/month with a 12-month minimum commitment, paid annually in advance.

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What is the CSM Service?

Low-cost monthly service providing access to GitLab certified engineers for ongoing guidance.
Monthly remote check-ins with GitLab experts to ensure continuous support.
Quarterly Lunch and Learns with industry experts.
Quarterly business reviews to assess progress and identify further optimisation opportunities.
Discounted services rate for additional service purchases.
Access to a series of hospitality events and executive engagement events such as Silvertone for the British GP and Wentworth for the PGA Championships.

The CSM Service Process

Initial Peer Review to build a customised roadmap for your GitLab setup.
Continuous support through scheduled calls via Teams or Zoom for deeper discussions.
Ongoing monitoring and adjustments based on team needs and GitLab updates.
Access to best practices and recommendations from GitLab-certified experts.