Customer Success Manager Service(CSM)
The OTTRA Customer Success Service offers low-cost, ongoing access to GitLab certified engineers for guidance, best practices, and regular support, enhancing productivity and reducing operational risks.
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Customer Success Manager Service Summary
- Teams struggle to stay updated with numerous technologies, including GitLab.
- GitLab's customer success thresholds are higher, making guidance difficult to access.
- Small guidance needs are costly and time-consuming without dedicated support.
- Access to GitLab certified engineers for guidance and best practices.
- Regular check-ins and a dedicated point of contact to support your team.
- Reduced missteps and lower costs compared to short-term engineering services.
Challenges
Outcomes
Cost
- £500/month with a 12-month minimum commitment, paid annually in advance.
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What is the CSM Service?
- Low-cost monthly service providing access to GitLab certified engineers for ongoing guidance.
- Monthly remote check-ins with GitLab experts to ensure continuous support.
- Quarterly business reviews to assess progress and identify further optimisation opportunities.
- 24/7 access to AI Craig for GitLab-related support.
The CSM Service Process
- Initial Health Check to build a customised roadmap for your GitLab setup.
- Continuous support through scheduled calls via Teams or Zoom for deeper discussions.
- Ongoing monitoring and adjustments based on team needs and GitLab updates.
- Access to best practices and recommendations from GitLab-certified experts.
The CSM Service Value
- Cost-effective alternative to expensive short-term engineering engagements.
- Ensures your GitLab setup aligns with the latest best practices.
- Boosts team productivity and reduces risk of errors.
- Provides continuous guidance to keep up with GitLab advancements and updates
