Rapid Response
Average response time of less than 4 hours during business hours, with emergency support available for critical production issues affecting your operations.
Expert Support When You Need It
Get Help from Our Certified Consultants
Submit a support request and get expert assistance from OTTRA's certified GitLab consultants. We provide rapid response and comprehensive guidance to help you succeed with your software delivery transformation.
Average Response Time
< 4h
Support Languages
4
Customer Satisfaction
98%
Expert Consultants
✓
ISO 27001 Certified
✓
Submit Your Support Request
Provide details about your issue or question, and our expert support team will respond promptly with comprehensive assistance tailored to your needs.
OTTRA Support Request Form
Need immediate assistance?
Email us directly at
support@ottra.io
for urgent support requests.
Our Support Commitment
We're committed to providing exceptional support that helps you succeed with your software delivery transformation
Expert Guidance
Support from GitLab certified consultants and Team Topologies experts who understand your challenges and provide practical, actionable solutions.
Multilingual Support
Comprehensive support available in English, Spanish, German, and Dutch from native speakers who understand local business requirements and practices.
Secure & Reliable
ISO 27001 certified processes ensure the highest standards of security and confidentiality for all support interactions and customer information.